Follow the device from intake to handover
Select or add the customer and create a repair ticket when the device arrives. Record the model, reported issue, physical condition and accessories received. Use the ticket number when the customer asks about the job.
After inspection, record the diagnosis and estimated charges. Obtain customer approval before continuing. Update the status to reflect actual work, review the charges and issue an invoice before completing handover.
Separate records from payments and notifications
Recording a payment on a repair does not move money or charge a card. Enter the amount actually received, the payment method and a transaction reference so the invoice balance can be checked.
A status change does not send a message automatically. Review and send the prepared WhatsApp collection message yourself, or call the customer. You can also share a tracking link separately.
Try the basic workflow first
FixLaju Free includes 30 repairs per month, one owner, customers, basic invoices, payment records and tracking links. Complete shop setup and verify your email before using shop tools.
Inventory, finance and other advanced tools depend on the plan. Check pricing and payment availability before upgrading. Use the fictional demo to assess how the workflow fits your shop.