Help & guides

1. Set up your shop

Create an account with your name, shop name, email and password. Complete Shop setup, then use Guided onboarding to add your first customer and repair, or skip those optional records until you are ready.

The owner completes Shop setup: check the business name, contact phone and address, choose a browser language, then review. MYR and Asia/Kuala_Lumpur are fixed for this release. Reopen either wizard from Settings.

Saved records and completed setup are kept for your shop. Unsaved form entries are lost when you leave. Return here from Settings.

Setup and onboarding wizards require sign-in as the shop owner. Create an account to start setup automatically.

2. Receive a device

Add or select the customer, then create a repair with device details, the reported issue, physical condition and accessories. Enter the service charge and direct labour cost in ringgit. A saved ticket starts at Received.

3. Diagnose and repair

Open the ticket to assign an active technician, record diagnostic findings and add internal notes. Move through Diagnosing, Repairing and Ready for collection. If a repair is awaiting approval, record customer approval before resuming work. Record spare parts on the ticket so inventory and costs stay connected.

4. Invoice, payment and collection

Set the repair to Ready for collection and issue its invoice. Issuing freezes its charges and parts. Record actual payments separately; recording a payment does not charge a card or move money. Mark the repair Completed on collection. Print the invoice or save it as PDF from your browser.

In Settings, open Your invoice logo. Choose a PNG, JPEG or WebP file and wait for the saved message. Use Remove logo to return to a shop-name-only invoice header.

PNG, JPEG or WebP, up to 2 MB. Images are fitted within 640 × 240 pixels. A transparent PNG works well.

Logo changes apply to newly issued invoices. Already-issued invoices keep their original logo and details.

5. Keep customers informed

Generate a private tracking link in the repair and share it manually using your chosen channel. Treat it as confidential. A new link revokes the old one. WhatsApp, SMS and email sending are not connected: Messages stores drafts and templates only, with no automatic delivery or omnichannel inbox.

Customers see the shop name/contact phone, repair number, device brand/model, current status, received date and expected completion date. Internal notes, diagnosis, costs, profit, payment history and customer contact details are not shown. Anyone holding the link can open its limited status view.

6. Stock and business numbers

Create spare parts, then receive or adjust stock with a reason. Record parts usage against repairs. Add operating expenses separately. Revenue is recognized at completion; cash received is shown separately. Stock purchases are not operating expenses. Reports and selected features require an entitled plan.

7. Work with your team

An owner on a plan with staff invitations can create a role-based invitation. Share the invitation link securely; it expires in 72 hours and no invitation email is sent. Technicians see their assigned repairs. Role changes revoke existing sessions. Staff access follows their current active membership.

8. If you get stuck

You can complete the shop setup wizard now. Verify your email before using the dashboard, settings or other shop tools. You are offline. Reconnect to view and save records. Questions about FixLaju? Send us a message or chat with our team on WhatsApp.

Plans and limits

Free includes 30 repairs per month, one owner, customers, basic invoices/payments and private tracking links. Advanced tools require an entitled paid plan.

Xendit subscriptions renew automatically every calendar month or year after you authorize a supported payment method. Annual plans include two months free. Cancel future renewals from this page; paid access continues until its expiry.

Xendit subscriptions renew automatically every calendar month or year after you authorize a supported payment method. Annual plans include two months free. Cancel future renewals from this page; paid access continues until its expiry.

Manage subscription payments — Setup and onboarding wizards require sign-in as the shop owner. Create an account to start setup automatically.

Account security

Open Account security from the sidebar. Enter your current password, a new password and its confirmation. After the change, sign in again with the new password; previous sessions are revoked. Email-based password recovery is not available yet.